Delivery Information
Orders are dispatched at our usual speed, but there may be a slower postage time than normal due to covid-19 pressures on the postal service.
Please contact us by email only, as phone lines will not be in use during this time.
Ordering online:
For digital resources, such as Software and Resource Base subscription, your order will be processed immediately and you should have access straight away. Please check your junk folder in your mail if you have not received email confirmation of order, password, or software key.
Printed resources, such as packs, magnets, and stickers, will be sent out once your order has been processed. Please allow 14 days for delivery. We will announce any delays in processing on our news page.
Postage is through Royal Mail and is calculated at the checkout. This includes international delivery.
To avoid postage costs, you can collect your items from Figurenotes HQ. Please call the Figurenotes team at Drake Music Scotland on 0131 659 4766 to arrange a convenient collection time. We are usually open Mon-Fri 9:00-17:00. The address is Drake Music Scotland, SPACE, 11 Harewood Road, Edinburgh, EH16 4NT. Free parking is available.
Ordering via invoice:
If you use our invoice request tool, we aim to process your invoice within 14 days. Please note that your order will not be sent out to you until we have payment from your organisation. If you need your order to be delivered sooner then please contact figurenotes@drakemusicscotland.org
Postage: Please include postage costs in your invoice. These can be calculated using the online shop. Add your items to the cart and take a look at options and prices for your order. Include the name and cost of this on your invoice.
VAT: We do not charge VAT
For software and Resource Base subscriptions you will receive a form that needs to be filled in before your sign up can be completed. Please return this as soon as possible after requesting an invoice so that you can be signed up once we receive payment. Alternatively, please include in your order a username and email address for the Resource Base, or just an email address for the software download link.
Returns:
You have 14 days to cancel your order and 14 days to return any unwanted resources. We cannot offer free returns. Please contact figurenotes@drakemusicscotland.org if there is a problem with your order. The software and Resource Base subscription cannot be refunded.